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Ms. Winnie Chiu, President of Dorsett Hospitality International and Chairwoman of AGORA Hospitality, is a third-generation entrepreneur in real estate and hospitality, as well as an active supporter of social enterprises in Asia. In her interview with Chartwell’s Ronald Chan, she shares her first-hand experience on the unenviable task of managing a hotel chain through the pandemic and the evolution of the hospitality sector. She also shares her approach to ESG, female entrepreneurs’ challenges, family business governance and post-pandemic plans.